Shipping & FAQ

Postage and packing (shipping) costs

 

U.K. £4.50 per order, First Class Recorded Signed For. Orders over £200 sent Special Delivery at no extra cost.

Rest of the world, £10.00, International Signed For (insured).

N.B. Rates shown are standard per order, so buying more than one item at the same time does not incur an additional charge.

 

 

How can I pay?

I accept payment using the following cards through PayPal (you do not need to open an account with them) or, if you prefer, contact me to send a cheque, or pay by credit/debit card over the phone by calling 01862 871639 (weekdays 10am-6pm UK time please).

Accepted payment cards

If you prefer please contact me to send a cheque, or you can pay direct from your bank.

What finish do you use on the jewellery?

I use my own mixture of hazel nut oil, essential plant oils and pure beeswax. There are no synthetic solvents as they are all purely natural products.

Can I phone you to discuss my order?

I work from my private family home, so please phone only on weekdays between 10am and 6pm UK time on 01862 871639.

Do you post to overseas addresses?

Yes. You can pay through Paypal even if you don’t have a Paypal account – they automatically convert the currency. I can ship anywhere in the world (see ‘Postage and Packing Costs’ at the top of this page). Paypal convert the currencies for you – check their website for latest exchange rates.

How long will my order take to arrive?

Unless I am away on holiday orders are usually dispatched within three working days. If your need is urgent, call or contact me to discuss. The delivery times are dependent on Royal Mail 1st class or international services.

Do you charge VAT?

No. There is no VAT or tax of any kind chargeable on my prices.

Can I buy more than one of any particular design?

As all work is individually hand carved I do not usually hold multiples of the same piece. However, if you wish to order more than one, email your requirements and I can make them for you, subject to the commissions waiting list.

Do you make items to commission?

Yes, please see commissions page for details.

How long are the necklace & pendant cords?

Necklaces come on a hand braided waxed linen cord approximately 45cm (18″) in length and pendants 50cm (20″). If you want a different length of cord or prefer leather, write this in the message box on the order form and I will supply the length you require.

Do you offer wholesale or trade terms?

Due to the fact that each piece is individually hand carved, I can’t supply large quantities to retail outlets. However, should a shop or gallery wish to purchase some of my work to sell, I will offer a discount on larger orders. Please contact me for details.

What if I don't like the jewellery when I see it?

I offer a full refund (less p & p) on any item if returned unused in its original packaging within 14 days of receipt for UK orders or 28 days for international. See terms & conditions.

Can I wear the jewellery in the shower/bath/sea?

Yes, but it is best if this is just for limited periods. Although the work is soaked in waterproof oils for 24 hours in the finishing process, it is still better to get into the habit of removing it before immersing yourself in water so that the finish is retained in good condition for longer. Also the waxed linen cord will last longer if not repeatedly soaked.

Is the jewellery easily breakable?

In normal everyday use the work should not get damaged. However, as some of the pieces are very thin and delicate they may be damaged by rough handling so it should not be given to young children and should be removed before bed or physical contact sports.

What if the cord breaks or wears out?

I offer a cord replacement service. Contact me for details.

I'm worried about deforestation, especially the rainforests - where do you get your wood?

I am a passionate tree lover so I never use new rainforest or tropical timbers. My wood is mostly in British hardwoods and comes either from the off-cuts of furniture makers and musical instrument makers, from garden ornamental trees thinned in maintenance or from re-used/re-cycled/salvaged sources.

Can I visit your workshop?

Unfortunately, the access to my property is difficult and currently subject to a legal dispute so I am unable to officially welcome customers.

How and where can I see your work in real life?

If you live in or are visiting the UK, I exhibit and sell my whole range at a number of shows around Scotland (now in England too!), mostly between April and December. A limited range of my work is also available through a small number of shop/galleries. See “Shows and galleries” page for latest details.

I am allergic to silver - do you offer other fittings on earrings?

I can fit gold, platinum or surgical steel wires/studs to any earring design. Contact me for details.

I don't have pierced ears, can you fit clip- or screw-on earring fittings?

Yes, but I have to order them first. Contact me for details.

Don't Be Shy. Get In Touch!

Please visit the contact page to send a message and I will reply as soon as I can. Thank you.

Contact